Retail Operations & Business Excellence India Summit 2023

Indian retail market is estimated to reach $2 Tn by 2032, driven by socio-demographic and economic factors such as urbanization, income growth and rise in nuclear families. On the other hand, the Indian e-commerce industry is expected to cross $350 Bn mark by 2030, growing at a CAGR of 23%. The year 2022 saw the wide adoption of operation technology and business excellence capabilities by retailers. From setting up digital stores to automating end-to-end supply chains, the Indian retail industry has transformed into one of the most fast-paced industries globally. As 2023 arrives, we’re seeing retail brands investing in artificial intelligence, predictive analytics, and the latest entrant metaverse as they rethink business goals and envisage what lies ahead. As the consumers of today and brands have stronger bonds than ever before, it’s time to deliberate on the possibilities and recalibrate the strategies.

Retail Operations & Business Excellence India Summit 2023 will bring together top retail operation and business excellence leaders, it will give retail professionals a deeper look into the key issues and bringing new online, offline concepts and ingenious engagement strategy for to achieve the best commercial outcomes.

Gold partner

Silver Partner

Exhibit Partners

Networking partners

Media Partner



  • Navigating the dynamic landscape of retail and ecommerce operations
  • Optimizing user operational cost: Enhancing efficiency in retail operations
  • Streamlined supply chain management: Enhancing retail operations efficiency
  • Embracing D2C strategies for growth: Unleashing retail business potential
  • Revolutionizing retail backend operations: Embracing digital transformation for enhanced efficiency


Functional Heads of:
  • Operations
  • Business & Operational Excellence
  • Customer Service
  • Supply Chain
  • Store Management
  • Advertising & Promotions
  • Merchandising


  • Map out the latest emerging trends in retail sector
  • Gain in-depth knowledge on latest solutions being adopted to by retail companies
  • Network with India's top retail experts
  • Increasing profit through better understanding of customers experience and buying trends
  • Improving retail operation activities by establishing the best business management plan
  • Understanding the value of customer service and how it can brighten a retail store
  • Tracking customer buying history to discover who are your loyal customers and execute targeted promotions to maintain their loyalty
  • Know how to shape retail operation for improved business outcome
  • Learn from industry experts through panel discussions and exclusive Q & A sessions
  • Forge partnerships by conducting one to one meeting with partners, and exhibitors to discuss your needs, opportunities, and challenges


  • Enhancing retail operations for success with strategies for seamless omnichannel integration
  • Increasing business excellence in the retail sector through increasing supply chain efficiency
  • Increasing profit through better understanding of customers experience and buying trends
  • Emerging technological trends in retail operation and business excellence to accommodate customer needs
  • Utilising Business Intelligence in all areas of retail operations to boost sales and profit